Returns Policy

We believe in the quality of our product but we understand that sometimes things change and you may need to return your order. That's why we set-up a 30-day return policy for you.

30-Day Satisfaction Guarantee

You can return your products purchased from us within 30 days from receiving and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product where all products are damaged;
(b) You have received a product that is defective or otherwise bad;
(c) You have received a wrong item;

We only offer this 30-day return policy for products purchased on this website.

You have 30 days to return your item upon receiving your order.

Fee: 15% restocking fee for all returned goods and USD $5 fee

Please be noted that we will apply a 15% restocking fee for all returned goods and USD 5 fee for handling the returned shipment, which will be deducted from the total amount of the refund.

Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by sending us a message via our contact form within 30 days from receiving your ordered products. Please provide customer support your Full Name, Email, Order number and briefly describe the reason for why you want to return the product.

Step #2 – Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service, our customer support team will provide you with a link to a returns form. After you provide us with all necessary information, we will provide you with a Return Merchandise Authorization (“RMA”) number and Return address.

Step #3 – Re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and sent to our indicated returns address. All items must be returned in unused and original manufacturer condition.

Step #4 - Send us the tracking number of the returning parcel and your unique return link. Please note that the return shipping fees will not be refunded or compensated for. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.

Step #5 - Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please be noted that except when you are returning a defective item:

(a) your returned shipping fees will not be compensated by us;
(b) for all CA and USA orders, we will apply a 15% restocking fee;

Once a refund is issued, it normally takes up to 3-5 business days for the refund to be shown in your bank statements. The refund will be sent back to you to the original source of payment that you used to pay for the order.

Please refer to our Terms of Service for more information about our Returns & Refunds policy.